Care and Connection: Reimagine Customer Experience for a Post-COVID-19 World | Direc Business
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Care and Connection: Reimagine Customer Experience for a Post-COVID-19 World

Following up the success of the first Zendesk’s webinar last July, the Direc Business Technologies, Inc. (DBTI) conducted its second online event last August 26, 2020, entitled “Care and Connection: Reimagine Customer Experience for a Post-COVID-19 World”, and was held via Zoom.

Its aim was to share with the attendees how to gain more insights about their relationship with their customers after a massive interruption, learning tips, and advice from the CRM experts. The webinar also featured a prediction on how customers should behave in the next months.

In coordination with the Zendesk and DBTI Team, the second Zendesk webinar took place via Zoom. We invited Mr. Erwin Lizarondo, a Social Innovation and Social Entrepreneurship Consultant, to discuss the topic “Accelerating Customer Relationships And Digitally Moving Forward Through Your CRM In The COVID 19 Aftermath” and “The Importance of Having A Positive Outlook For Businesses Amidst An Uncertain Future”, and also Mr. Victor Viana, the Regional Senior Sales Manager, Asia at Zendesk, and thoroughly discussed “Keeping Up with the Current CX Trends, Fresh Tips, and Insights On How to Attain and Maintain It for Your Company”. Moreover, DBTI’s very own, Ms. Reena Magpanao, talked about “Pitchtech: Get To Know More About The Zendesk X Direc Partnership”.