Direc Business Technologies Inc. is a recognized service provider of Zendesk for all your customer services, sales, and marketing workflow automation needs. Zendesk has made a global change in significantly improving customer experience thus contributing to the success of businesses worldwide.
You want to ensure that your customer service providers are not just trained, but well-equipped as well to handle customer requests from beginning to end.
Zendesk can help you with that.
Zendesk is a cloud-based customer relationship management system that allows you to personalize your customer experience, communicate with them in various platforms, store their data to create custom solutions, and generate reports on your business performance.
Our simple-to-use software lets you focus on making the most of your small team’s time and energy. We make it easy to integrate Zendesk with the tools you already use, so you can build on what you have. We’re not here to make you start from scratch, we’re here to make your operations more efficient.
Working with a small team? Not a problem, because with Zendesk’s centralized workspace, you’ll have all the tools you need to receive, track, and monitor customers’ concerns and share the information they need right away. Your team won’t feel small at all with the amount of tasks you can accomplish
All the repetitive tasks of day-to-day operations can be costing you more, which is why Zendesk is equipped with AI-powered automations and dynamic workspaces, so your team can work smarter and faster. This increased efficiency gives you more time to focus on strategizing.
When your help desk has Zendesk, inbound queries and concerns from your chosen communication channel, which can either be email, web, chat, etc., are routed to your agents and recorded in tickets. The tickets store the entire conversation.
You can Zendesk in many ways:
For support, you can respond and solve tickets on the platform.
For management, you can monitor key performance indicators.
For business, you can track your sales and marketing.
It’s a powerful tool that changes your game.
If you’re ready to transform the way you work and manage, Zendesk offers a 14-day free trial, totally non-committal. After, we have a variety of plans for you to choose from. Contact us for your free trial today!