(2) Mockup Zendesk

Zendesk

Zendesk makes support, sales, and customer engagement software for everyone. It’s quick to implement, easy to use, and scales to fit your needs. With Zendesk, it takes hours — not weeks — to get up and running. This software is perfect for both large and small businesses, and it works effectively whether you have five or 500 customer support agents. It offers several great features that help improve customer services, increase productivity and boost customer satisfaction rates.

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Features Of Zendesk

Support

Businesses all over the world use Zendesk to support their customers. That’s because the software is strong on the basics — like self-service and ticketing — and is open and flexible on the big stuff, like customer profiles and APIs.

Knowledge

Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help the team continuously improve their content, keep it up to date, and serve it to customers before you can say “FAQ.”

Chat

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Talk

Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster.

Sell

Your sales reps didn't get hired to deal with difficult software. Zendesk Sell is simple and designed to keep reps selling. Sell removes the friction from deal updates so your team can always access, analyze, and collaborate on relevant deal data.

Explore

Building the best customer experience works better when it's driven by data. With Zendesk Explore, the user can get instant access to the customer analytics that matter and the deeper understanding of their customers and business that comes with it.

Gather

Sometimes customers just want a place to talk. Think about it—every customer uses a product every day, and their expertise can come in handy. Companies need to be an open door so they can swap knowledge—and can still provide support to customers when they need it. Zendesk Gather is a community forum software that makes it all happen by creating a space for customers to collaborate with every business and each other.

Benefits Of Zendesk

Convenience for customer

Have seamless conversations with your customers in whichever way they prefer.

Efficiency for agents

Harness automations and see relevant customer information in a single place for enhanced agent efficiency.

Agility for your business

Leverage no-code, out-of-the-box tools for the fastest time to value and flexibility for the future.

Show what you know

Zendesk is built to be open and flexible, so your team can connect all of your data sources and bring up the right information about your customers automatically.

Never waste time

Instead of spending time on manual tasks, your reps can automate lead outreach to find and engage with more qualified prospects, faster.

Turn chat into dollars

Break free from the traditional way of finding a lead. Now reps can connect with prospects that visit your website and easily convert chats, including full transcripts, into leads with just one click.