Zendesk makes support, sales, and customer engagement software for everyone. It’s quick to implement, easy to use, and scales to fit your needs. With Zendesk, it takes hours — not weeks — to get up and running. This software is perfect for both large and small businesses, and it works effectively whether you have five or 500 customer support agents. It offers several great features that help improve customer services, increase productivity and boost customer satisfaction rates.Book A Free Demo
Features Of Zendesk
Businesses all over the world use Zendesk to support their customers. That’s because the software is strong on the basics — like self-service and ticketing — and is open and flexible on the big stuff, like customer profiles and APIs.
Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help the team continuously improve their content, keep it up to date, and serve it to customers before you can say “FAQ.”
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster.
Your sales reps didn't get hired to deal with difficult software. Zendesk Sell is simple and designed to keep reps selling. Sell removes the friction from deal updates so your team can always access, analyze, and collaborate on relevant deal data.
Building the best customer experience works better when it's driven by data. With Zendesk Explore, the user can get instant access to the customer analytics that matter and the deeper understanding of their customers and business that comes with it.
Sometimes customers just want a place to talk. Think about it—every customer uses a product every day, and their expertise can come in handy. Companies need to be an open door so they can swap knowledge—and can still provide support to customers when they need it. Zendesk Gather is a community forum software that makes it all happen by creating a space for customers to collaborate with every business and each other.
Benefits Of Zendesk
Convenience for customer
Have seamless conversations with your customers in whichever way they prefer.
Efficiency for agents
Harness automations and see relevant customer information in a single place for enhanced agent efficiency.
Agility for your business
Leverage no-code, out-of-the-box tools for the fastest time to value and flexibility for the future.
Show what you know
Zendesk is built to be open and flexible, so your team can connect all of your data sources and bring up the right information about your customers automatically.
Never waste time
Instead of spending time on manual tasks, your reps can automate lead outreach to find and engage with more qualified prospects, faster.
Turn chat into dollars
Break free from the traditional way of finding a lead. Now reps can connect with prospects that visit your website and easily convert chats, including full transcripts, into leads with just one click.