22 Nov Customer Experience Trends for Businesses

Good experiences drive loyalty, but a single bad experience will drive your most loyal customers away from your brand. Loyalty is also not something that a single team can achieve on its own. Rather, it’s influenced by the experience that customers have with your company, from marketing to sales to support. With the Zendesk Benchmark, we analyzed customer experience trends from 45,000 companies worldwide to explore how successful businesses can drive customer loyalty. Join us and other CX leaders to discuss how your company performs relative to your peers in the industry and gain actionable insights to deliver your CX strategy.